Providing a safe work environment is our number one goal at Castle. We strive to provide a secure and healthy atmosphere for employees, shareholders, customers, vendors, and visitors alike. Castle’s goal is to provide every employee with a reliable, confidential, and anonymous communication tool to report issues of concern and/or violations of Castle’s company policies in a timely manner.
Every employee has free, unlimited access to our third-party anonymous and confidential incident reporting system. This beneficial service is available 24 hours a day, 7 days a week via a toll free number (800-461-9330), or the internet (www.convercent.com/report).
Castle encourages you to continue to utilize normal Castle procedures and protocols if you feel comfortable doing so. This may include, but is not limited to, discussing the issue with your supervisor, department manager, or human resources manager.
The good faith report of an incident or violation will not result in any sort of adverse employment action, unless an investigation uncovers a violation of policy on the reporting employee's part.
The Incident reporting system should not be used in an emergency situation. If you or others are in immediate danger, call 911 or the emergency service in your area to receive immediate assistance.
Upon submission of your report, you will be provided with a unique access code and will be asked to generate a personal password. It is very important that you document these pass codes, as you will use them to follow up on your report. You can call (800-461-9330) or log into www.convercent.com/report to check the status of your report. Once the unique access code and password are entered, you may continue anonymous dialogue with Castle through the message board.